Privacy Policy
Introduction
For purposes of this Agreement, “Service” refers to LexODR’s dispute resolution and related services, accessible via our website www.lexodr.com, our mobile application, or any associated subdomains. “Channel” refers to the various dispute resolution methods and tools offered by LexODR, including but not limited to mediation, conciliation, arbitration, chat, calls, and other alternative dispute resolution mechanisms. The terms “we,” “us,” and “our” refer to LexODR, while “you” refers to users of the Service. By accepting our Privacy Policy and Terms of Use, you consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
Information We Collect
LexODR collects both “Non-Personal Information” and “Personal Information” to enhance our services and facilitate dispute resolution.
1. Non-Personal Information Non-Personal Information includes data that does not personally identify you, such as:
- Anonymous usage statistics
- General demographic details
- Referring/exit pages and URLs
- Platform types and user preferences
- Dispute resolution trends and analytics
- Number of clicks and session activity
2. Personal Information Personal Information refers to data that directly identifies you, including:
- Name, email address, and contact details
- Specific details related to your dispute
- Evidence supporting your claim or response
- Any additional information you provide through registration, mediation, arbitration, chat, calls, or other dispute resolution processes
Information Collected via Technology
To use LexODR’s services, you may be required to submit Personal Information. Additionally, we collect Non-Personal Information automatically through technologies such as cookies, which help us:
- Identify demographic and geographic data
- Analyze registration and site usage behavior
- Track user preferences for a more personalized experience
By registering, you authorize us to collect, store, and use your data in accordance with this Privacy Policy.
How We Use and Share Information
1. Personal Information LexODR does not sell, trade, or rent your Personal Information to third parties for marketing purposes. However, your Personal Information is used to:
- Facilitate dispute resolution processes
- Communicate with you regarding your dispute
- Provide customer support and solicit feedback
- Maintain records for quality control, evidentiary purposes, and legal compliance
If you engage in mediation, arbitration, or other dispute resolution interactions, your discussions and exchanges may be documented, stored, and reviewed for service quality, dispute tracking, and compliance purposes. Arbitrators, mediators, and authorized personnel may access this data as necessary.
2. Non-Personal Information Non-Personal Information helps us improve LexODR’s services, track dispute resolution trends, and conduct market research. We may share aggregated data with partners for academic and industry research purposes.
If our data practices change in the future, we will notify you and allow you to opt out of any revised policies.
How We Protect Your Information
We take your privacy seriously and do not sell your personal data to third parties. However, we may share your information with trusted service providers and partners who assist us in delivering dispute resolution services. These partners are required to handle your data securely and are prohibited from using it for unauthorized purposes.
Third-Party Links
LexODR may provide links to external websites or applications for user convenience. However, we are not responsible for the privacy practices of third-party platforms. This Privacy Policy applies solely to information collected by LexODR. We encourage users to review the privacy policies of any third-party sites they visit.
Changes to Our Privacy Policy
LexODR reserves the right to amend this Privacy Policy at any time. Users are responsible for reviewing updates periodically. Continued use of our services constitutes acceptance of any modifications. In case of significant changes, we will notify you via email or display a notice on our website.
No waiver or modification of this Privacy Policy shall be valid unless expressly agreed upon in writing by an authorized LexODR representative.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact us at lexodrconnect@gmail.com.